Frequently Asked Questions

Question 1

What documents do I need to apply?

Accepted Answer

1. Identification: Government-issued photo ID and additional identifying information.

2. Proof of Income: Have your bank account/payroll account login credentials handy or paystubs (we’ll need your three most recent if paid bi-weekly, and five most recent if paid weekly).

3. Employment Verification: We’ll need contact information for your current employer. If you are about to start a new job or have just recently started, we may also ask for your employment offer letter.

4. Self-Employed Applicants: You’ll need to connect to your bank account or upload your three most recent bank statements and your most recent tax transcript.

5. Students: Be prepared to provide proof of enrollment, which can include an enrollment letter on official university letterhead, a transcript showing current enrollment, a current class schedule, or, for international students, a Form I-20.

Question 2

What steps are required to complete an online application?

Accepted Answer

1) FILL OUT APPLICATION: From the property website, click 'APPLY NOW' to get started. You will need your government-issued photo ID, social security number, employment history, and rental history. Complete all fields completely and accurately; any errors or omissions could delay your approval. Review your application, sign, and pay the application/admin fees. 2) ID VERIFICATION: We use a 3rd-party ID verification service to verify your identity. A link will be sent to your email - be prepared to take a photo of your current government-issued ID and follow the instructions for taking a selfie. 3) INCOME VERIFICATION: We utilize a third-party verification service to verify and analyze income. A link will be sent to your email and you will have the option to connect to your bank account(s), connect to your payroll provider, or upload paystubs and other supporting documents.

Question 3

What are apartment rental qualifications?

Accepted Answer

Rental requirements are the qualifications and documentation necessary for a prospective tenant to be approved for an apartment lease. These criteria help ensure that applicants meet financial and legal standards set by the apartment community.

While specific requirements may vary by property and location, there are certain documents and information most leasing offices will request. Please click here for our Rental Criteria.

Question 4

What are your security deposit requirements?

Accepted Answer

We offer a standard refundable deposit starting at $500, or an affordable non-refundable alternative starting at $175 through our partnership with Deposit IQ. Deposit options are dependent upon meeting our rental criteria, and higher deposit options may apply depending on your screening results. Upon approval, you will be presented with the different options available to you.

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Question 5

Do residents need to carry renter's insurance?

Accepted Answer

Yes, we require renters' insurance with a minimum liability coverage of $100,000 per occurrence. Policies must list the Property Name, P.O. Box 115009 Carrollton, TX 75011-5009 as an additional interested party. All applicants and residents must provide proof of insurance through realcoverage.com. There is a $50 fee for any resident who does not provide proof of insurance.

Question 6

What do I need for a pet-friendly apartment?

Accepted Answer

Pets are not allowed at our student housing properties.

Question 7

What is a guarantor/co-signer and when do I need one?

Accepted Answer

A guarantor is someone who agrees to take financial responsibility for the lease if the primary tenant cannot meet the rent requirements. If you’re a student, do not meet the income requirement, or have limited credit history, a guarantor may be required to qualify for the apartment.

If a guarantor is needed, they must meet all of our regular qualifying criteria and have a verifiable source of income that is no less than five (5) times the rental rate.

Question 8

What documents are needed to verify my identity?

Accepted Answer

Applicants must present a valid and current government-issued photo ID for each person 18 or older who will be living in the apartment. Applicants who are citizens of another country must provide (1) a passport; (2) the INS document that entitles the applicant to be in the United States, and (3) proof of employment in the country or an I-20 verifying student status, AND proof of enrollment. All documents must be valid and current; they may be photocopied.

Question 9

What are the income requirements to qualify?

Accepted Answer

Proof of income is verified through a secure third-party online service. Applicants will be prompted to connect their bank account, connect directly to their payroll provider, or upload pay stubs. If uploading pay stubs, applicants paid bi-weekly must provide their three most recent pay stubs, and applicants paid weekly must provide their five most recent pay stubs. If an applicant or guarantor is self-employed or receives income from non-employment sources, they must connect to their bank account or upload their three most recent bank statements and most recent tax transcript.

Question 10

How can I show proof of income if I'm paid in cash?

Accepted Answer

If you're paid in cash, you can connect your bank account(s) and provide a tax transcript to help us estimate your monthly income.

Question 11

How is credit history evaluated during the application process?

Accepted Answer

Credit and rental history are evaluated through a third-party screening provider. Factors considered may include, but are not limited to credit score, payment history, outstanding debt, rental-related collections or judgments, prior evictions or eviction filings, and bankruptcy status. Open bankruptcy proceedings, bankruptcy filings that include unpaid rental housing debt, eviction judgments and/or unpaid rental or utility debt may result in denial. Applications are evaluated based on the overall credit profile.

Question 12

What is the community's policy regarding criminal history?

Accepted Answer

Our investigation includes criminal background screening. Your application may be denied due to criminal convictions or charges. We conduct background screening on all leaseholders and occupants over the age of 18.

Question 13

How many residents are permitted in each apartment?

Accepted Answer

The maximum number of residents permitted to dwell in an apartment shall not exceed two (2) occupants per bedroom. The only exception to occupant limitations is anyone protected as a familial status under the Federal Fair Housing Guidelines. In this case, we will allow two persons per bedroom, plus one additional person in the apartment home.

Question 14

Is rental history required for approval?

Accepted Answer

Applicants must demonstrate a minimum of two years' satisfactory rental or mortgage history. Negative rental history may include, but is not limited to unpaid rental balances, lease violations, lease terminations for cause, eviction judgments, or excessive damage beyond normal wear and tear. Applicants with no prior rental or mortgage history may be considered for approval with additional conditions, which may include a qualified guarantor and/or increased security deposit.

Question 15

What is the Welcome Home Management Commitment?

Accepted Answer

Welcome Home Management is dedicated to creating communities where residents feel valued, supported, and truly at home. From the first tour to move-in day and beyond, our team strives to deliver friendly service, prompt communication, and spaces you'll love living in. WHM is committed to compliance with all federal, state, and local fair housing laws. WHM subscribes to a universal policy for the achievement of equal housing, and no person will be discriminated against because of race, color, age, religion, national origin, sex, familial status, disability, sexual orientation, gender identity, marital status, or any other local laws protecting specific classes.

Question 16

What are the next steps after my application is approved?

Accepted Answer

1) REGISTER FOR THE RESIDENT PORTAL: Once approved, you will receive an email inviting you to register for the LOFT resident portal. 2) CHOOSE A DEPOSIT: We offer a standard refundable deposit or a non-refundable alternative through Deposit IQ. 3) RENTERS INSURANCE: Renters insurance is required. Visit realcoverage.com to choose the best option for you. 4) SIGN YOUR LEASE: The link will be emailed to you; you can also find that info in your LOFT app. 5) SCHEDULE YOUR MOVE-IN: Our on-site team will contact you directly to help schedule your move-in date and ensure a smooth, welcoming arrival.